Privacy Policy.

Our Commitment to Your Privacy

At Kloze Gap Care Pharma Ltd, we handle information with the same care and integrity we apply to every medicine we supply. This Privacy Policy explains how we collect, use, protect, and manage information you share with us when visiting our website or contacting us about our pharmaceutical products and services.

1. Who We Are

Kloze Gap Care Pharma Ltd is a registered pharmaceutical distribution company based in Kampala, Uganda. We were founded in 2023 by Dr Asiimwe Anthony with the purpose of improving access to quality, affordable medicines across Uganda. You can contact us at: info@kgcpharma.co.ug.

2. Information We Collect

We collect only the information necessary to provide our services and respond to your enquiries. This may include:

• Contact information — your name, email address, and phone number when you submit an inquiry through our contact form.
• Email address — if you subscribe to our supply update newsletter.
• Technical data — your IP address and browser information, collected automatically when you visit our site to help us understand traffic and improve your experience.

We do not collect sensitive personal data, financial information, or medical records.

3. How We Use Your Information

We use the information collected to:

• Respond to your pharmaceutical inquiries and partnership requests.
• Send supply alerts and product updates to newsletter subscribers.
• Analyse website traffic to improve our digital services.
• Comply with our legal and regulatory obligations in Uganda.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Information may be shared with trusted service providers who assist us in operating this website (such as hosting services), under strict confidentiality obligations. We may disclose information if required to do so by Ugandan law or by a competent legal authority.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our website is hosted on a secure server environment with SSL encryption. However, no method of transmission over the internet is completely secure, and we encourage you to exercise caution when sharing information online.

6. Data Retention

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form submissions are typically reviewed and retained for up to 12 months. Newsletter subscribers may unsubscribe at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where applicable.
• Withdraw consent for email communications at any time.

To exercise any of these rights, please contact us at info@kgcpharma.co.ug.

8. Cookies

Our website uses session cookies solely for technical functionality (such as maintaining your browsing session). We do not use tracking cookies, advertising cookies, or analytics platforms that share your data with third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.